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Last updated · October 12, 2026

Refunds, explained.

When you qualify, when you don’t, and exactly how money gets back to you. No fine-print games.

01Overview

FamePik provides social media promotion services: scheduled reach campaigns, story viewer packages, follower campaigns, and engagement delivery for Instagram, TikTok and YouTube. Every order you place is processed against a specific, verifiable delivery: views, reach, followers, or engagement delivered to the account or posts in your order. Because delivery itself is measurable, refund eligibility depends on one simple question: was the service received or not?

The core rule: if the service was not received, you get a refund. Delivery is proven by the report we always send to your email.

02Refund Eligibility

Refunds apply when any of the following is true:

  • The service you paid for was never started or delivered.
  • Your order failed on our side and could not be processed at all.
  • The service was not received within the delivery window shown when you booked.
  • A duplicate or accidental payment was made, and no delivery has started against the extra charge.
  • You cancelled before delivery started, as described in Section 05.

03After Delivery Starts or Completes

Once a service has been delivered, the order is considered fulfilled and is not eligible for a refund. That includes these normal post-delivery behaviors:

  • Follower drop-off. It is normal for people to unfollow after a follower campaign. Counts naturally drift down over time. This is expected platform behavior, not a failure of delivery.
  • Engagement timing. Engagement is instant in most cases. Where it isn’t, a natural organic response normally lands within 2 hours of posting. Gradual delivery is by design, not a missing service.
  • Results that differ from expectations even though the service ran exactly as described.

Where something was partially delivered (for example, 6 of 10 posts boosted), we will either complete the remainder or refund the undelivered portion.

04No Guaranteed Platform Outcomes

We deliver the reach, views, followers, and engagement you purchase. We do not guarantee follower retention, algorithmic promotion, viral performance, search rankings, account verification, or any action taken by Instagram, TikTok, or YouTube. Our role is delivery. Platform behavior is outside anyone’s control, and a refund is not owed where the purchased service was delivered.

05Cancellations

You may request cancellation any time before delivery has started, and it will be honored in full. If delivery has already started or completed, the delivered portion remains billable and only the undelivered remainder can be refunded. Unused boosts from batch bookings don’t expire. They carry to your next eligible posts.

06AutoPilot and Recurring Billing

AutoPilot plans renew on a recurring basis. You can cancel at any time, and cancellation takes effect from the next billing cycle: no further charges after the date you cancel, and no partial refund for the current cycle once delivery against it has started. If a renewal charge was collected in error or the renewed service never started, that charge is refundable in full under Section 02.

07Duplicate Payments

Duplicate or clearly accidental payments are corrected. Email us with the payment details, your order number, and the email address used at checkout so we can match and reverse the extra charge.

08Processing Time

Approved refunds return to your original payment method. Processing speed depends on your bank or payment provider. Most refunds appear within 5 to 10 business days of approval.

09Chargebacks

Please contact us before disputing a charge with your bank. A chargeback triggers an investigation that freezes the order and slows everything down. Nearly every dispute we receive is resolved faster by email, and most are solved within 2 to 3 business days. Filing a chargeback for a service that was delivered may result in termination of your account under our Terms of Service.

10How to Request a Refund

  1. Email help@famepik.com with the subject line “Refund Request”.
  2. Include your order number (it starts with FP-) and your checkout email.
  3. Tell us what wasn’t received. We review every request within 2 to 3 business days.

You can also reach us through the chat bubble on the Site, staffed 24/7.

11Changes to This Policy

We may update this policy as our services evolve. The date at the top of this page always shows the latest version, and the latest version is the one that applies. This policy is part of our Terms of Service.

12Contact

Questions about billing, cancellations, or this policy: help@famepik.com, or tap the chat bubble. It’s staffed 24/7.